In conversation with coeo UK

by coeo | UK

Welcome to in conversation with coeo UK, join us as we dive into the innovations, challenges, and human stories powering credit management and collections. From AI and digital engagement to customer experience and compliance, hear insights from industry experts, thought leaders, and coeo professionals. Stay informed. Stay engaged. Stay ahead with coeo.

13 Episodes

Showing 6 of 13 — sign up free for all episodes

Business

Episodes

Showing 6 of 13 episodes

Create a free account to unlock all episodes and start listening

UK Customer Focus Summit 2026 | Robbie Hunter-Paul, Remain Strong - Engaging people to drive better outcomes

People remain at the heart of successful customer engagement.In the closing session of the UK Customer Focus Summit 2026, Robbie Hunter-Paul (Founder ...

51m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collections

What does the future of customer engagement and responsible collections look like?In this interactive panel discussion from our UK Customer Focus Summ...

53m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part III

How can AI support customer engagement without losing the human touch?In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of ...

10m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Alex O’Leary, PayPlan - Innovation in collections part II

Omnichannel customer engagement is often misunderstood.In this session from our UK Customer Focus Summit 2026, Alex O’Leary (Marketing Automation Lead...

•Mar 16, 2026

UK Customer Focus Summit 2026 | Tim Anderton, Data on Demand - Innovation in collections part I

How can data help organisations identify vulnerable customers before financial difficulty escalates?In this session from our UK Customer Focus Summit ...

10m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Chris Leslie, Credit Services Association - Collections hot topics

How is the collections industry evolving and what challenges lie ahead?In this session from our UK Customer Focus Summit 2026, Chris Leslie (Chief Exe...

43m

•Mar 16, 2026

Episodes

Showing 6 of 13 episodes

Create a free account to unlock all episodes and start listening

UK Customer Focus Summit 2026 | Robbie Hunter-Paul, Remain Strong - Engaging people to drive better outcomes

People remain at the heart of successful customer engagement.In the closing session of the UK Customer Focus Summit 2026, Robbie Hunter-Paul (Founder ...

51m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collections

What does the future of customer engagement and responsible collections look like?In this interactive panel discussion from our UK Customer Focus Summ...

53m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part III

How can AI support customer engagement without losing the human touch?In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of ...

10m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Alex O’Leary, PayPlan - Innovation in collections part II

Omnichannel customer engagement is often misunderstood.In this session from our UK Customer Focus Summit 2026, Alex O’Leary (Marketing Automation Lead...

•Mar 16, 2026

UK Customer Focus Summit 2026 | Tim Anderton, Data on Demand - Innovation in collections part I

How can data help organisations identify vulnerable customers before financial difficulty escalates?In this session from our UK Customer Focus Summit ...

10m

•Mar 16, 2026

UK Customer Focus Summit 2026 | Chris Leslie, Credit Services Association - Collections hot topics

How is the collections industry evolving and what challenges lie ahead?In this session from our UK Customer Focus Summit 2026, Chris Leslie (Chief Exe...

43m

•Mar 16, 2026