CX Innovators

by Connect Group Media

Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.

12 Episodes

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Technology

Episodes

Showing 6 of 12 episodes

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Toshiba leader talks customer experience, mobile-first strategy

In this episode of the CX Innovator's podcast Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing...

20m

•Jul 29, 2026

Screenverse leaders share insight on DOOH buying strategy

In this episode of the CX Innovators podcast, moderated by Judy Mottl, editor of RetailCustomerExperience and DigitalSignage Today, David Weinfeld, co...

18m

•Feb 25, 2026

Why a loyalty program is a 'must have' for retailers

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without hav...

18m

•Dec 3, 2025

Modulate expert shares insight on responsible AI in voice channels

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers ca...

26m

•Oct 29, 2025

Examining the powerful role music plays in the in-store customer experience

Music plays a pivotal role in the retail customer experience as well as retailer's success.As Ola Sars, CEO of Soundtrack Technologies, shares with Ju...

20m

•May 28, 2025

How Gen Z is driving change in the retail customer experience

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate profess...

12m

•Apr 30, 2025