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The CXChronicles Podcast

by Adrian Brady-Cesana

Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.


Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. 

Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. 


AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.


Our mission is to make customer & employee happiness a habit.

✅ The Voice of the Customer


The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.


Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future! 

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37 Episodes
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Episodes

Showing 6 of 37 episodes

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CXWeekly Update | Answer Engine Optimization (AEO) Is Here

Hey CX Nation,In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on.Full cando...

9m
•Sep 8, 2026

Stop Losing Revenue To Missed Signals | Joseph Lepordo

Hey CX Nation,In this week's episode of The CXChronicles Podcast #283, we welcomed Joseph Lepordo, CEO at In2ition AI based in North Andover, MA. In2i...

1h 03m
•Aug 20, 2026

Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty

Hey CX Nation,In this week's episode of The CXChronicles Podcast #282, we welcomed Bryan McAnulty Founder of Heights Platform and LatchLoop based in A...

47m
•Jun 25, 2026

Top 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker

Hey CX Nation,In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based i...

45m
•May 13, 2026

Treat Every Customer Like Your Best Customer | Josh Schachter

Hey CX Nation,In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & ...

41m
•Apr 28, 2026

Treat Every Customer Like Your Best Customer | Josh Schachter

Hey CX Nation,In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & ...

49s
•Apr 27, 2026