Calm is the New KPI™: Engineering Calmer Agencies & Consulting Firms

by Beyond Margins

Calm doesn't happen by accident - it's engineered. The operations podcast for service businesses that refuse to run on duct tape and adrenaline.

Productivity culture sold you a like - that burnout is the cost of growth. Calm is the New KPI™ treats burnout like the design flaw it actually is. Each episode, host Susan Boles - 15+ years as a CFO and COO - geeks out with agency owners, consultants, and operators who are engineering calmer businesses: tighter systems, harder boundaries, comfortable margins.

21 Episodes

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Episodes

Showing 6 of 21 episodes

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Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)

After 11 years, Tanya’s business hums. She's got warm leads, proven offers, talented contractors. And yet… projects that should take two weeks stretch...

41m

•Oct 28, 2025

Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)

Meetings don’t equal management—most of the time, they’re just control theater. Freelance project manager Kacie Brennell joins Susan to unpack how aut...

43m

•Oct 14, 2025

The Most Human Metric in Operations: Layla Pomper’s Death List KPI

What if your most important KPI wasn’t about revenue, leads, or efficiency—but about people? In this episode, operations strategist Layla Pomper share...

37m

•Sep 30, 2025

The Expertise Trap: When Your Signature Skill Becomes Your Biggest Bottleneck with Jeremy Enns

When your signature skill is the thing clients line up for, it’s easy to accidentally build a beautiful trap. In this live diagnosis, Jeremy Enns, the...

44m

•Sep 16, 2025

Frameworks as a System: Scale Your Ideas Without Reinventing the Wheel

If you've been sharing the same ideas for years but still feel like you're reinventing the wheel every time you explain them, this episode is for you....

38m

•Aug 5, 2025

Calmer Brain, Clearer Decisions: Consolidating Your Digital Chaos into One Trusted System

Susan sits down with leadership and culture consultant Melissa Carson to tackle a challenge so many entrepreneurs face: digital tool sprawl. Together,...

38m

•Jul 15, 2025