Account Management (a tactical guide to success)

by Fred Fuller and John Brown

New to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You’ve come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale. We offer sound advice for Account Management professionals who want to sharpen their skills and grow in the role. We focus on real-world advice and tactics for success.

13 Episodes

Showing 6 of 13 — sign up free for all episodes

BusinessManagement

Episodes

Showing 6 of 13 episodes

Create a free account to unlock all episodes and start listening

Podcast: Scorecards for Better Account Management

In this episode, Fred and John cover how to do a Client scorecard:-Why Scorecards Matter-There Is No Perfect Scorecard - the process is the result-Fou...

26m

•Aug 23, 2026

Account Management Leadership (with Special Guest Brooke Feldman)

In this episode, we explore concepts of leading an Account Management team with Brooke Feldman, SVP Operations and Client Success at Arrive, a global ...

55m

•Jun 28, 2026

Sales motions for the account manager (with special guest Elena Casal)

In this Episode, Fred and John welcome special guest Elena Casal, Chief Client Officer for the Clearing House. The Clearing House is one of the US's l...

51m

•May 25, 2026

How to communicate during outages or emergencies

In this episode, Fred and John review how to handle outages or emergencies as an Account Manager, including:The First 15 Minutes: What to Say Immediat...

35m

•May 10, 2026

Business Ethics for Account Managers

In this episode, Fred and John discuss Business Ethics specifically for Account ManagersMost Common Scenario: Ethical Communication During Problems Qu...

34m

•Apr 26, 2026

Top 10 Account Manager mistakes

In this episode, Fred and John discuss the top ten mistakes made by B2B account managers:Thinking some else is the quarterback “I think”Not bringing r...

35m

•Mar 29, 2026